CUSTOMER CARE / TECHNICAL SUPPORT REPRESENTATIVE
ImOn Communications is the LOCAL choice for cable TV, high-speed Internet and phone service. We value the relationships we have with colleagues, customers, and members of our community and look forward to serving the Cedar Rapids - Iowa City Corridor for many years to come. As we expand our service availability we are looking for a Customer Care / Technical Support Representative to be a part of the ImOn Difference! Our employees share a passion for building a culture of “Creating Connections One Person at a Time” and fostering a fun and rewarding work environment.
Our Customer Care / Technical Support Representatives assist customers with general service inquiries, account changes, billing information and technical issues related to Internet, cable and phone service. Our representatives represent ImOn in a positive, professional and ethical manner; working to exceed customer’s expectations while minimizing the need for further escalation. Candidates must be able to work a flexible schedule. The shift will fall between the hours of 8am – 7pm Monday through Friday and between 8am – Noon on Saturday with one day of the week off.
ImOn also offers health & dental insurance, 401(k), discounted Cable, Internet & Phone services, and additional perks such as FREE vision and life insurance as well as FREE short term/long term disability, vacation & holiday pay, and community volunteer opportunities.
If you are interested in being part of the ImOn Difference and have:
•High School degree or equivalent
•2 years customer service experience in a high-contact, service-related environment.
•Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
•Excellent interpersonal and communication skills with the ability to work independently as well as part of a team.
•Demonstrated listening skills with the ability to obtain key information to assess customer needs and resolve service problems.
Equal Opportunity Employer