Director, Enterprise Epic Learning
The Director for Enterprise Epic Learning is a member of the Epic Enterprise leadership team and provides executive and strategic oversight for the education activities related to Epic build, implementation, go-live, adoption, and optimization. This position oversees the coordination and implementation of all aspects of education programs, including planning, organizing, staffing, leading, and evaluating programs. Reporting to ColumbiaDoctors’ Chief Medical Information Officer, the individual is part of a consortium team with colleagues at affiliated institutions, consisting of project managers, analysts, and developers with acute care clinical system domain expertise. The Director leads a team consisting of planners, schedulers, trainers, analysts, at-elbow support, and optimization specialists, with vast training and Epic applications expertise. The position requires a broad knowledge of clinical systems and education and learning theory and its application. As a director for the Enterprise Epic initiative, collaborates with peer domain-specific directors for Enterprise Epic, as well as appropriate technical and operational leaders. Serves as a role model, change agent, and facilitator while assessing learning needs in planning, implementing, and evaluating educational activities related to Enterprise Epic. The incumbent maintains exemplary professional interpersonal communication skills, collaborates well with teams, and demonstrates good customer relation skills. Regular on-call availability is required.
- Bachelor’s degree required. Advanced degree or major in education, health care, business, or computer science preferred.
- Significant experience with Epic and its related training modules or other enterprise clinical systems, including formal certifications, required.
- Established leadership skills and minimum of seven years in senior management role required. Explicit experience providing education for implementation and/or support of enterprise clinical and financial system required.
- Excellent working knowledge of clinical systems utilized in hospitals and physician practices, project management skills, knowledge of learning management systems and virtual tools, and direct supervision and provision of leadership to staff in performing assigned functions.
- Experience working with and managing technical and nontechnical staff required. Experience working with clinicians, especially physicians, also required.
- Experience working with and managing colleagues in matrix-management model.
Additional Minimum Qualifications:
- Must be able to demonstrate ability to achieve results in complex environment.
- Excellent verbal and written communication and interpersonal skills required.
- Demonstrated proficiency with personal computers (and operating systems), including Microsoft Windows, Word, PowerPoint, and Excel.
- Experience with learning management system to manage educational/learning needs of large and diverse end-user population extremely helpful.
- Defines, delivers, and supports Epic learning and development strategy for Epic platform for all end-users as well as all applicable support staff and 3rd party vendors/consultants that accelerate and sustain Consortium’s Guiding Principles and enable all team members to deliver on our Service Standards through use of integrated Epic platform.
- Develops strategy and provides support for rollout of Epic training at all campuses of Consortium, including, but not limited to:
o Development of all training materials and determination of specialized and role-based/generic training requirements
o Development of certification or assessment programs
o Development of overall training schedules and scheduling appropriate level of training for each user
o Securing and scheduling training facilities
o Ensuring that all users who need to be trained on system are trained prior to gaining access to production system
o Development of ongoing training program to use after go-live
- Leads instructional design and delivery, web learning development, and learning technology teams. Manages and supervises Epic learning activities and daily operations of group comprised of highly skilled trainers, planners, schedulers, and support specialists with domain expertise in education, health information technology, and change management. Mentors junior staff throughout division.
- Supports and participates in interdepartmental collaboration and problem solving. Effectively coordinates transition from solution definition to training delivery. Competent to work at highest technical level of implementation and support of systems while considering business implications of applying technology to current and future training environment.
- Performs, under minimal supervision, wide variety of complex tasks requiring understanding of educational theory, adult learning theory, and/or evidence-based teaching practices.
- Prepares project plans, budgets, reports, spreadsheets, and other presentations necessary for proactive communication and management regarding learning projects to other administrators, users, and relevant affiliates.
- Works collaboratively with clinician leaders, business offices, and information technology offices for all Consortium members to coordinate operational planning and support for core information services and technical infrastructure. Keeps informed of system developments with institution and affiliates, as well as within industry and related vendor realm.
- Negotiates and resolves project issues and escalations, including scope creep and other risks associated with executing on project plans. Ensures adherence to project budget and identifies and communicates any factors that may cause budget variance.
- Leads vendor relationship management with appropriate counterparts at Epic to coordinate resource planning, project deliverables, and technical specifications.
- Although rare, all staff are expected to move computer equipment or similar objects to expedite projects.
- Privacy Notice: Staff may have exposure and/or access to protected health information (PHI) as part of normal duties. Access to data within systems that contain significant portions of confidential medical records necessary for completion of daily tasks. With regard to HIPAA and protection of patient privacy, it is responsibility of each employee to limit viewing of PHI to absolute minimum as necessary to perform assigned duties.
- Position requires working in office environment where physical discomforts such as dust, dirt, noise, and the like are present. Ability to work off-hours and weekends for go-lives, testing, and emergencies, as well as light travel between office locations, primarily within greater NYC area, required. Frequent meetings or clinical staff interactions in typical patient care areas required. Occasional direct patient exposure not expected, though incidental exposure routine.
All applicants should apply online:
Columbia University is an equal opportunity and affirmative action employer.
About this company
Among the world’s leading research universities, Columbia University in the City of New York continuously seeks to advance the frontiers of scholarship and foster a campus community deeply engaged in the complex issues of our time through teaching, research, patient care and public service. The University is comprised of 16 undergraduate, graduate and professional schools, and four affiliated colleges and seminaries in Manhattan, and a wide array of research institutes and global centers around the world. More than 40,000 students, award-winning faculty and professional staff define the University’s underlying values and commitment to pursuing new knowledge and educating informed, engaged citizens. Founded in 1754 as King’s College, Columbia is the fifth oldest institution of higher learning in the United States.
Location/Region: New York, NY